Cancellations and refunds

What you paid for

A paid booking covers the consultation fee only: the doctor seeing you and advising you. Investigations, procedures, implants and admission are quoted separately after an examination, and are not part of this payment. See our terms for the full position.

Changing or cancelling your appointment

Ring 0261 255 4700 or message us on WhatsApp. Tell us the name and phone number you booked with. There is no charge for moving an appointment to another day.

When we refund in full

• You cancel at least 24 hours before the agreed appointment.
• The hospital cancels or cannot see you, because the doctor is unavailable, the OPD does not run that day, or we never called you back to agree a time.
• You were charged twice for the same booking, or charged in error.

Late cancellations and missed appointments

If you cancel less than 24 hours beforehand, or do not attend a time you agreed, the consultation fee may be retained. The slot was held for you and the doctor's time was set aside. Ring us anyway: if something went wrong, we would rather hear it than keep your money.

How a refund reaches you

Refunds go back through Razorpay to the same card, UPI ID or account the payment came from. We cannot redirect a refund to a different account, and we cannot pay it in cash. Once we authorise it, how long it takes to appear is up to your bank.

If something has gone wrong

Call 0261 255 4700 or email omhospital47@gmail.com. Please have the phone number you booked with to hand. It is how we find your payment.